Cancellation Policy

1. Cancellations
1.1. Cancellations must be communicated to Gooder Den A Mug in writing or via email.
1.2. If a cancellation occurs more than 30 days before the event’s date, all money will be refunded minus the retainer fee unless the caterer signs in writing.
1.3. No refunds will be given if a cancellation occurs less than 30 days before the event.

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2. Refunds
2.1. Refunds will be processed according to the following:
- If a cancellation occurs more than 30 days before the event’s date, all money will be refunded minus the retainer fee unless the caterer signs in writing.

-No refunds will be given if a cancellation occurs less than 30 days before the event.
- Refunds will only be provided if cancellation is made within the specified timeframe.
2.2. Refunds will be issued using the same method as the original payment.
2.3. Refunds may take up to 10 days to process.

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3. Changes to the Order
3.1. Changes to the order must be communicated at least 21 days before the event date.
3.2. Changes made within the specified timeframe may incur additional charges or adjustments to the final payment.

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4. Force Majeure

4.1. Gooder Den A Mug reserves the right to cancel the booking or modify the services in the event of circumstances beyond its control, including but not limited to natural disasters, accidents, or acts of God.
4.2. In such cases, every effort will be made to provide a suitable alternative or refund, but Gooder Den A Mug shall not be liable for any damages or losses incurred.

 

 

5. Client Responsibility

5.1. The client is responsible for providing accurate information and adhering to the cancellation and refund policy outlined herein.
5.2. Any disputes regarding cancellations and refunds shall be resolved in accordance with these terms and conditions.

 

 

6. Acknowledgment

By engaging the services of Gooder Den A Mug, you acknowledge that you have read, understood, and agree to abide

by this cancellation and refund policy.

 

Please review this policy carefully before booking our services. If you have any questions or concerns, please get in touch with us for clarification.